![]() ![]() Most healthbots are patient-facing, available on a mobile interface and provide a range of functions including health education and counselling support, assessment of symptoms, and assistance with tasks such as scheduling. The review suggests uptake across 33 low- and high-income countries. Apps were assessed using an evaluation framework addressing chatbot characteristics and natural language processing features. Apps were identified using 42Matters software, a mobile app search engine. Eligible apps were those that were health-related, had an embedded text-based conversational agent, available in English, and were available for free download through the Google Play or Apple iOS store. Our review of healthbots aims to classify types of healthbots, contexts of use, and their natural language processing capabilities. There is limited evidence on how such healthbots are developed and applied in practice. ![]() Health-focused apps with chatbots (“healthbots”) have a critical role in addressing gaps in quality healthcare.
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